At Total-Trainer.com, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages our customers to shop with us for years to come. On the occasion that a customer receives a product that needs to be returned, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. At Total-Trainer.com we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
To begin the return process, please call (800)230-1256 or Live Chat with one of our fully trained customer service representatives.
Ship the item to the warehouse. Below are the keys to a successful return:
Customer has 30 days from the date received the product in which to return the product.
In the event that a return becomes damaged on its way back to the return destination, Total-Trainer.com will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Total-Trainer.com concerning what to do with the damaged product. If Total-Trainer.com has not received notification or response from the customer within 30 days, the item will be donated or destroyed.
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the credit refund process will begin.
Customers will be refunded via the same method in which the item was purchased or via check from Total-Trainer.com. Refunds via check are typically issued within 14 business days of final approval.
Items returned without the proper RMA# or sent to the wrong warehouse may be, at the sole option of Total-Trainer.com, subject to a handling fee or complete forfeiture of your refund. Please read the return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
At Total-Trainer.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion, at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
For smaller FedEx or UPS deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at (800)847-3988 or Live Chat. If damages are reported within 7 business days for FedEx or UPS deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Total-Trainer.com of defective or damaged merchandise within 7 business days of receipt.
Immediate inspection is especially important when receiving large items from LTL, White Glove, and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers should also note total number of boxes/pieces on delivery ticket and note any shortages.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Total-Trainer.com of refusal so we can anticipate the return and send out a new item.
Total-Trainer.com will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Return Policy" above applies and there may be a restocking fee deducted from the credit.
Failure to follow proper return procedures for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Total-Trainer.com will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 15% restocking fee.
If you would like to cancel an order that has not shipped, simply contact one of our customer service representatives at (800)230-1256 or Live Chat. Shortly after, you will receive an email confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Once an order has shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Return Policy". Do not refuse the delivery of non-damaged goods as this will result in a 15% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for round-trip shipping costs.
Exchanging an item that is in like-new condition with original packaging, you may exchange the product within 30 days of receipt.
Price, specifications and terms of offers are subject to change without notice. From time to time an entry error may occur in the contents of the site. By placing an order with Total-Trainer.com or any of the affiliated sites, you are accepting this possibility and will not hold Total-Trainer.com responsible for typographical and/or photographical errors.